Returns and Exchange Portal:
To make a return or exchange*, please email at us at support@acenaka.com
*Please note the following stipulations surrounding returns:
- Sale and promotional items are non-refundable,non-returnable and non-exchangeable. Once a product has been purchased at a set price, we are unable to apply future sale discournts or refunds to that product in the event of an exchange.
If the return is caused by the consumer, consumer should be respornsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Returns and Exchange | Online orders
We are happy for the customer to return items providing there is a good rereturn. You can return an item within
working days of placing your order for a full refund or exchange (for pre-order items these can be returned within 30 working days from the day your order was received). All returned items must be unwnd in re-sellable condition, with the tags still attached and in its original packaging. We reserve the right to return thetem back to the customer if these conditions aren'tmet.
Please note that returns are currently not free and it will be the full duthe customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are loor damaged during transit and we strongly recommend that all returns are sent using recorded delivery.
All of our items are inspected once they are received at the fulfilment cetre - if they are found to be damaged or dirty, we are entitled to have this sent back to the customer as this is a condition of returnsand refund policy. We are conscious of the potential waste un-resellable returns create and ask that customers consider this also, which is why we prefer to return these items back to the sender. If our fulfilment team find the item tobe in an un-resellable condition, a specialist team can review this on a case-by-case basis however please bear in mind this will inevitobly add more time until you may receive a refund.
Products returned for an exchange will not have to pay extra charges for tnged product to be sent out. Addition
we are unable to offer exchanges or refunds for any sale or discounted products.
Please note, it can take up to 21 working days to receive and complete youur return or exchange. In the event that a refund is due we will refund the customer the amount paid for the item found within thereceipt and order details. This does not include external costs such as shipping fees. Once we have completed the refundon our system, this will be processed within the timescales of your payment provider.
Be sure to keep hold of your receipt in the meantime,since theresponsibility of the return is yours until it reaches us.
This does not affect your statutory rights.