Refund Policy

Returns and Exchange Portal:
To make a return or exchange*, please email at us at support@acenaka.com

*Please note the following stipulations surrounding returns:

- Sale and promotional items are non-refundable,non-returnable and non-exchangeable. Once a product has been purchased at a set price, we are unable to apply future sale discournts or refunds to that product in the event of an exchange.

If the return is caused by the consumer, consumer should be respornsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

RETURN PROCESSING FEE

Please note that there may be a Return Processing Fee imposed if choosing to return an item. The amount of the Return Processing Fee may vary depending on various factors. 

The Return Processing Fee will be waived if:

1. Instead of a return, an exchange is selected; or
2. Instead of a refund to the original payment method, a store credit is requested.

TIMING

Once our warehouse has received your return, please allow 15 business days for a refund or store credit to be issued. If it has been longer than 15 business days, please contact us. Please include all relevant order information in your contact request, including order number, purchase date, return date, and return tracking number.

REFUNDS

All refunds credited within 30 days of the original purchase date will be processed back to the original form of payment. If you return an item that was bought entirely or partially with a gift card, the amount paid with the gift card will be credited to a new gift card. We cannot issue cash refunds for purchases made using a gift card.

SHIPPING CHARGES

At this time, we do not offer refunds for any previously-paid shipping charges. Refunds will only be issued for the cost of physical items purchased from acenaka.com.

REPEATED RETURNS

We offer quick and easy returns to make your shopping experience with us as easy as possible. We also monitor the number of returns made by customers and continued returns in breach of our terms and conditions. Repeated returns will be flagged and may, at our discretion, lead to the addition of a shipping charge, restocking fees for future returns, or future orders being refused.

FINAL SALE

Any items purchased as Final Sale are non-returnable. Final sale items will be clearly marked with a disclaimer to provide notice to customers.

Return address: